Victoria Kharzhevska

Вікторія has been working as an SEO copywriter since 2020. From 2022 to May 2025, she worked as a creative copywriter at a marketing agency. She handled many content writing tasks, from scripts to niche expert articles.

Customer support team efficiency

May 22, 2026

What’s FCR & how to make it work for your business

You call support. Explain the issue. Then you get transferred to “the right person”, who asks you to explain everything again. Then you get…

Victoria Kharzhevska

10 mins

Customer support

Apr 07, 2026

What Is Omnichannel Customer Support and How to Build It

We bet you've been there too. You text a brand on Instagram about a missing order. Someone replies, asks for the order number, and tells…

Victoria Kharzhevska

10 mins